This Gandhi Jayanti, Modi Govt to Launch Drive to Dispose of Pending Public Grievances Across Ministries


New Delhi: Beginning Gandhi Jayanti on October 2, the Narendra Modi authorities will undertake a month-long particular marketing campaign aimed toward disposing pending public grievances, references from MPs and states, and in addition pending issues associated to inter-ministerial consultations and parliamentary assurances.

According to a letter by cupboard secretary Rajiv Gauba to all secretaries of ministries and departments the marketing campaign could be organised from October 2-31. Gauba’s letter, accessed by, acknowledged that instructions to this impact have been obtained from the PM.

“As you are well aware, timely and effective disposal of public grievances, references from Members of Parliament and State Governments, inter-ministerial consultations, Parliamentary assurances etc is an important part of the work of Ministries/Departments (sic),” Gauba wrote, including that these points typically don’t obtain the “desired attention”.

The Department of Administrative Reforms & Public Grievances (DARPG) would be the nodal ministry that might not solely be liable for monitoring the implementation of this marketing campaign, however has additionally been charged with growing a devoted dashboard for this goal and issuing pointers to the ministries.

The DARPG, beneath the Ministry of Personnel, Public Grievances and Pensions, is the nodal company of the central authorities to result in administrative reforms and handle public grievances regarding central authorities companies, and states.

Stating that the secretaries’ private consideration and management could be crucial for the success of the marketing campaign and that they must monitor its progress each day, Gauba’s letter stated every ministry and division must appoint a nodal officer for the drive.

The ministries must ship a weekly progress report back to DARPG, which is able to draft a consolidated progress report.

Most ministries have already appointed their nodal officers for implementation of the marketing campaign. spoke to a few totally different ministries who stated that work to establish the pending grievances, assurances and references had been already underway.

What Leads to Pending Grievances, VIP References?

A senior authorities official informed that sooner disposal of public grievances, VIP references in addition to parliamentary assurances will help higher governance and enhance the supply mechanism of the federal government.

“Pending public grievances in a department could be the result of duplication of grievances registered and certain grievances pertaining to other departments,” the official stated, including that focused focus will pace up their disposal.

The official additional stated there may very well be 50 or extra VIP references pending with a division at a given time relying on the scale of a division. “Most of the MP references are related to transfer posting of officials and other administrative decisions, such as opening a school etc, in their constituencies. Since there are dedicated policies on these, accommodating these references or requests into the existing framework takes time,” the official stated.

Another authorities official defined that, at instances, assurances are given to Parliament relating to sure starred questions put up. “There can be many reasons why several assurances might get accumulated. For instance, in certain cases, the matter is sub-judice; in others, the data sought is with other agencies,” the official stated.

The official added that many ministries periodically preserve disposing grievances and in consequence, would not have a lot pendency.

How Will the Campaign be Conducted?

Ahead of the launch of the particular marketing campaign, all ministries will undertake a drive from September 13- 29 to establish pending references from MPs, parliamentary assurances, and references obtained from states. As a part of this drive, they may even should establish pending public grievances, representations and references obtained as a part of varied inter-ministerial consultations.

In his letter, Gauba requested all ministries to take steps to eliminate recognized pending references in a “meaningful manner”.

He stated that in the course of the course of such disposal, the ministries and departments ought to evaluation the present processes to cut back compliance burden and see to it that pointless paper work is finished away with.

“In this regard, it may be recalled that during his Independence Day address this year, the Prime Minister has emphasised the need to review exiting rules and procedures on a continuing basis (sic),” Gauba’s letter acknowledged.

The letter additionally underlined that directions have been issued repeatedly for sustaining cleanliness in authorities places of work, having a great work surroundings, to enhance data administration evaluation and hunting down papers.

“During this special campaign, files of temporary nature may be identified and weeded out as per the extant instructions,” the letter stated, including that departments can even evaluation report retention schedules to make sure that authorities recordsdata are neither prematurely destroyed nor stored for durations longer than essential.

The letter additional acknowledged that scrap materials and out of date gadgets ought to be discarded for larger cleanliness in ministries, most of that are housed in previous authorities buildings

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